Terms & Conditions

DELIVERY OF PHYSICAL GOODS: It is the purchasers responsibility to ensure all goods delivered to secure addresses (eg - apartments and units) will be received by the recipient. Alternatively, Marson Garden will contact the recipient to arrange appropriate delivery time. All unsuccessful deliveries will result in the goods returned to Marson Garden incurring additional fees to the purchaser. Collection of goods from Marson Garden is available or the redelivery of goods. The redelivery of goods will incur an additional delivery fee to the purchaser.

Deliveries are processed promptly upon receipt of full payment.  Marson Garden is not responsible for goods that are either damaged in transit or not received. Marson Garden should be notified immediately of damaged or lost goods. Replacement of damaged or lost items is made at the discretion of Marson Garden.

EVENT TERMS AND CONDITIONS: All quotes produced by Marson Garden are valid for thirty (30) days. Full payment of all Events is required seven (7) days prior to event dates. Events are confirmed upon receiving of payment, unless specified.

If collection of hired items occurs outside of business hours, an additional charge will be incurred.

Marson Garden reserves the right to photograph all arrangements upon installation for promotional material use.

WEDDING TERMS AND CONDITIONS: All quotes produced by Marson Garden are valid for thirty (30) days. All weddings require a 20% deposit upon confirmation, unless specified by Marson Garden Head of Weddings. Full payment of all Weddings is required two (2) weeks prior to Wedding date.

If collection of hired items occurs outside of business hours, an additional charge will be incurred.

Marson Garden reserves the right to photograph all arrangements upon installation for promotional material use.

Cancellations made within two (2) weeks of Wedding date will result in loss of the complete payable amount.

RETURNS AND REFUND

Marson Garden must be notified within three (3) days of purchase of all refunds or returns. Marson Garden will not accept returns based on change of mind or design. In cases of flowers perishing within three (3) days of purchase and all care instructions have been followed or if Marson Garden produced the incorrect goods, Marson Garden will provide a replacement or gift certificate. The value of the gift certificate or replacement is at the discretion of Marson Garden. Marson Garden reserves the right to request images of original goods for our records. Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.